New compliance requirements
The Renters' Rights Act introduces new documents to serve, new standards to meet, and significant penalties for non-compliance. Here's what you need to do.
Renters' Rights Act Information Sheet
A government-issued PDF that must be served individually to every tenant at the start of a tenancy. For joint tenancies, each tenant must receive their own copy separately.
Requirements
Serve the official government PDF to each tenant individually
Joint tenancies: every named tenant must receive a separate copy
Email with the PDF as an attachment is acceptable (not a link)
Must be served at the start of the tenancy
Failure to serve: fine of up to £7,000
Download the Information Sheet
The official government-issued PDF, ready to email to your tenants as an attachment.
Download PDFAlways check gov.uk for the latest version.
Other compliance changes
Beyond the information sheet, the Act introduces several new standards and obligations.
Section 21 Abolished
No-fault evictions are no longer available. Landlords must rely on strengthened Section 8 grounds. This changes the pre-requisites you track for valid notices.
Decent Homes Standard
The Decent Homes Standard extends to private rentals for the first time. Properties must meet minimum standards for repair, facilities, and thermal comfort.
Awaab's Law
Landlords must investigate hazards within 14 days of a written report and begin repairs within 7 days. Emergency hazards must be fixed within 24 hours.
Pet Requests
Tenants can request to keep a pet. Landlords have 42 days to respond and cannot unreasonably refuse. You may require pet damage insurance.
Rent Increases
Rent can only be increased once per year via a Section 13 notice. Tenants can challenge increases at a tribunal, which can reduce the proposed amount.
PRS Ombudsman & Property Portal
All landlords must register with the new Property Portal and join the PRS Ombudsman scheme for dispute resolution.
How RentSure ensures compliance
Every new requirement is already built into our compliance engine.
Information Sheet tracking
The Renters' Rights Act Information Sheet is automatically added to every England tenancy's compliance checklist — flagged as mandatory at tenancy start.
Per-tenant serving records
Record when each tenant received the document individually — critical for joint tenancies where every person must receive their own copy.
Automated reminders
Get alerted when a new tenancy starts and the information sheet hasn't been served yet. Never miss a deadline.
Proof of service storage
Store confirmation emails, delivery receipts, and signed acknowledgements alongside the compliance record for each tenant.
PDF ready to send
Download the government-issued PDF directly from RentSure and attach it to your tenant emails — no searching for the latest version.
Full compliance dashboard
See at a glance which properties and tenancies are fully compliant, which are pending, and which need urgent attention.
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